Introduction
By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.
Welcome to the Zupo App! We’re excited to have you here but before you start using the Zupo App, we need you to look through and accept these terms. These Terms of Use (“Terms”) govern your access to and use of the accounting software provided by Company (Zupo Business Consultant Pvt. Ltd.). By accessing or using our accounting software, you (When we say “you” or “your”, we mean both you and any entity or firm you’re authorised to represent) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our accounting software.
If you still have questions or comments after you’ve read these terms, please go to Contact us. We’d love to help.
1. Licence
1.1 Grant of licence
Subject to these Terms, Zupo Business Consultant Pvt. Ltd. grants you a limited, non-exclusive, non-transferable, revocable license to access and use our accounting software for your internal business purposes.
1.2 Restrictions
You shall not (a) license, sublicense, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make our accounting software available to any third party; (b) modify or make derivative works based upon our accounting software; (c) reverse engineer or access our accounting software to build a competitive product or service; (d) interfere with or disrupt the integrity or performance of our accounting software; or (e) attempt to gain unauthorized access to our accounting software.
Our services
2. Our services
Our services consist of all the services we provide now or in the future, including our online and mobile accounting and financial products.
3. People invited to use Zupo App
An invited user is a person other than the subscriber who has been invited to use our services through a subscription. If you’re an invited user, you must also accept these terms to use our services.
4. Your responsibilities
You promise that you’ll keep your information (including a current email address) up to date. You’re responsible for providing true, accurate and complete information and for verifying the accuracy of any information that you use from our services for your legal, tax and compliance obligations. You’re also responsible for protecting your username and password from getting stolen or misused. Our service has minimum password standards but you will ensure that passwords are very strong and not easily guessable. The stronger the password the better! For more on security generally, check out the security section below.
What we own
5. What we own
We own everything we’ve put into our services unless otherwise stated and excluding content owned by others. This includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us.
6. Intellectual property
6.1 Ownership. Zupo Business Consultant Pvt. Ltd. retains all right, title, and interest in and to our accounting software, including all intellectual property rights therein.
6.2 Feedback. If you provide any feedback, suggestions, or ideas regarding our accounting software, you hereby grant Zupo Business Consultant Pvt. Ltd. a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such feedback into our accounting software without any obligation or compensation to you.
Data and privacy
7. Data use and privacy
Zupo Business Consultant Pvt. Ltd. uses your data to provide our services to you. Our privacy notice is an important part of these terms and describes in more detail how we deal with personal data, like your name and email address.
8. Use of data
When you enter or upload your data into our services, we don’t own that data but you grant us a licence to use, copy, transmit, store, analyse, and back up all data you submit to us through our services, including personal data of yourself and others, to: enable you to use our services; allow us to improve, develop and protect our services; create new services; communicate with you about your subscription; send you information we think may be of interest to you based on your marketing preferences; and disclose to third party service providers and partners to enable and support such purposes.
9. Use of your own personal data
We respect your privacy and take data protection seriously. In addition to these terms, our privacy notice sets out in detail how we process your own personal data that you enter into Zupo App, like your name and email address.
10. Use of personal data you enter about others
Depending on where your contacts are based, our data processing terms may also apply to the personal data of others (such as your customers, suppliers and employees) that you enter into Zupo App.
11. Anonymised statistical data
When you use our services, we may create anonymised statistical data from your data and usage of our services, including through aggregation. Once anonymised, we may use it for our own purposes, such as to provide and improve our services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.
12. Data breach notifications
Where there has been unauthorised access to personal data that you’ve entered into Zupo App, we’ll let you know and, where possible, give you information about what has happened. Depending on the nature of the unauthorised access, and the location of your affected contacts, you may be required to assess whether the unauthorised access must be reported to the contact and/or a relevant authority. We think you’re best placed to make this decision, because you’ll have the most knowledge about the personal data you have entered in your Zupo App subscription.
Pricing
13. Pricing
Unless you’re in a free trial or other offer period, you’ll need to pay for a subscription based on the pricing of your selected plan or buy our products. The pricing details and other terms of your subscription are explained when you select your plan.
14. Trial subscriptions
When you first sign up, you can opt for a free trial, based on the terms specified at the time. If you choose to continue using our services after the trial, you’ll be billed when you add your billing details into our services, explained in more detail in the pricing plan. If you choose not to continue using our services following a trial, you may delete your organisation.
15. Pricing plans
Your use of our services generally requires you to pay a monthly subscription fee based on your subscription type (the subscription fee) or purchase our product. The pricing plan consists of the subscription and subscription fees we offered you, including invoicing, payment, auto-renewal and cancellation terms. The pricing plan may vary by region and includes information set out in the offer details and pricing page. We may update or amend the pricing plan from time to time. The terms of the pricing plan form part of these terms. Depending on your region, subscription fees or product cost may be inclusive or exclusive of transactional taxes where relevant (like VAT), as reflected in the pricing plan.
16. Taxes for your use of our services
You’re responsible for paying all other external fees and taxes associated with your use of our services wherever levied. Your responsibility includes withholding tax if it applies, unless we already process that withholding tax.
17. Additional services
Depending on where you’re based and how you use our services, you may be able to take advantage of additional services that Zupo Business Consultant Pvt. Ltd. offers — like payroll, expenses or projects. These might incur an additional fee that we’ll let you know about when you sign up for those services.
18. Our services
18.1 No warranty. Our accounting software is provided on an “as is” and “as available” basis, without any warranties of any kind, express or implied.
18.2 Limitation of liability. To the fullest extent permitted by applicable law, Zupo Business Consultants Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use our accounting software; (b) any conduct or content of any third party on our accounting software; or (c) unauthorized access, use, or alteration of your transmissions or content.
Confidentiality
19. Confidential information
We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.
20. Keeping it confidential
While using our services, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals. You or we may share each other’s confidential information with legal or regulatory authorities if required to do so.
Security
21. Security
We take security seriously and you should too! To help protect our services and your data, we offer added security features such as multi-factor authentication.
22. Security safeguards
We’ve invested in technical, physical and administrative safeguards to do our part to help keep your data safe and secure. While we’ve taken steps to help protect your data, no method of electronic storage is completely secure and we cannot guarantee absolute security. We may notify you if we have reason to believe that someone has accessed (or may be able to access) your account without authorisation and we may also restrict access to certain parts of our services until you verify that access was by an authorised user.
23. Account security features
We may introduce security features to make your account more secure, such as multi-factor authentication. Depending on where you are in the world or what services you’re using, we may require you to adopt some of these features. Where we make the use of security features optional, you’re responsible (meaning we’re not liable) for any consequences of not using those features. We strongly encourage you to use all optional security features.
24. Playing your part to secure your data
You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own systems. If you realise there’s been any unauthorised use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of Zupo Business Consultants Pvt. Ltd.’s systems or services to store personal data (unless it’s a field explicitly asking for personal data — like a first name or a last name), credit card details, tax identifiers or bank account details.
Maintenance, downtime and data loss
25. Maintenance, downtime and data loss
We really try to minimise any downtime, but sometimes it’s necessary so we can keep our services updated and secure. You also may have occasional access issues and may experience data loss, so backing up your data is important.
26. Availability
We strive to maintain the availability of our services, and provide online support, 24 hours a day. On occasion, we need to perform maintenance on our services, and this may require a period of downtime. We try to minimise any such downtime. Where planned maintenance is being undertaken, we’ll attempt to notify you in advance but can’t guarantee it.
27. Access issues
You know how the internet works — occasionally you might not be able to access our services and your data. This might happen for any number of reasons, at any time.
28. Data loss
Data loss is an unavoidable risk when using any technology. You’re responsible for maintaining copies of your data entered into our services.
29. No compensation
Whatever the cause of any downtime, access issues or data loss, your only recourse is to discontinue using our services.
30. Problems and support
If you have a problem, we have excellent support articles available through Zupo App Contact us that should help you with most situations. If you’ve tried Zupo Business Consultants Pvt. Ltd. Central and still need help, you can contact our support team by scrolling to the bottom of any support article on Zupo App Contact us.
31. Modifications
We frequently release new updates, modifications and enhancements to our services, and in some cases discontinue features. Where this occurs, we’ll endeavour to notify you where practical (for example, by email, on our blog, or within our services when you log in).
32. Do’s and don’ts
This section is super important because it outlines how you can (and can’t) use our services. Much of it will be common sense.
32.1 Feedback. We love your feedback and may use it without restriction.
32.2 Help using our services. We provide a lot of guidance and support to help you use our services. You agree to use our services only for lawful business purposes and in line with the instructions and guidance we provide.
32.3 Limitations. Some of our services may be subject to limits such as a cap on the number of monthly transactions.
32.4 No-charge or beta services. Occasionally we may offer a service at no charge — for example a beta service, or a time-limited trial account. Because of the nature of these services, you use them at your own risk.
32.5 While we can’t cover everything here, we do want to highlight a few more examples of things you mustn’t ever do:
- Undermine the security or integrity of our computing systems or networks
- Use our services in any way that might impair functionality or interfere with other people’s use
- Access any system without permission
- Introduce or upload anything to our services that includes viruses or other malicious code
- Share anything that may be offensive, violates any law, or infringes on the rights of others
- Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our services
- Resell, lease or provide our services in any way not expressly permitted through our services
- Repackage, resell, or sublicense any leads or data accessed through our services
- Commit fraud or other illegal acts through our services
- Act in a manner that is abusive or disrespectful to a Zupo Business Consultants Pvt. Ltd.’s employee, partner, or other Zupo Business Consultants Pvt. Ltd.’s customer. We will not tolerate any abuse or bullying of our Zupo Business Consultants Pvt. Ltd. employees in any situation and that includes interaction with our support teams
Termination
33. Terminations
We may terminate or suspend your access to our accounting software immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
You can easily terminate your subscription with one month’s written notice. We may terminate your subscription as well with the same notice. If you violate these terms, we may terminate your subscription immediately.
34. Subscription period
Your subscription continues for the period covered by the subscription fee paid or payable. At the end of each billing period, these terms automatically continue for a further period of the same duration as the previous one, provided you continue to pay the subscription fee in accordance with the pricing plan. You may choose to terminate your subscription at any time by providing one month’s written notice in advance. You’ll still need to pay all relevant subscription fees up to and including the day of termination.
35. Termination by Zupo Business Consultants Pvt. Ltd.
Zupo Business Consultants Pvt. Ltd. may choose to terminate your subscription at any time by providing you with one month’s written notice in advance. Zupo Business Consultants Pvt. Ltd. may also terminate or suspend your subscription or access to all or any data immediately if:
- you breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach,
- you breach any of these terms and the breach cannot be remedied,
- you fail to pay subscription fees, or
- you or your business become insolvent, your business goes into liquidation or has a receiver or manager appointed over any of its assets, you become insolvent or make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction.
36. No refunds
No refund is due to you if you terminate your subscription or Zupo Business Consultants Pvt. Ltd. terminates it in accordance with these terms.
37. Retention of your data
Once a subscription is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you. We retain it for a period of time consistent with our data retention policy, during which, as a subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees. We retain data in case you need it as part of your record retention obligations, but you can get in touch with us to have your data removed completely if you wish.
Liability and indemnity
38. Governing law
These Terms shall be governed by and construed in accordance with the laws of Nepal, without regard to its conflict of law principles.
39. Changes to terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
40. Liability and indemnity
This section is important as it outlines liability terms between us and both subscribers and invited users, so we urge you to read it closely and in full.
41. You indemnify us
You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us relating to your use of our services or any third-party product (except as far as we’re at fault).
42. Disclaimer of warranties
Our services and all third-party products are made available to you on an “as is” basis. We disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose.
43. Limitation of liability
Other than liability that we can’t exclude or limit by law, our liability to you in connection with our services or these terms, in contract, tort (including negligence) or otherwise, is limited as follows:
- We have no liability arising from your use of our services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or expense.
- For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available backups.
- Our total aggregate liability to you in any circumstances is limited to the total amount you paid us for your subscription in the 12 months immediately preceding the date on which the claim giving rise to the liability arose.
Disputes and other terms
44. Disputes
Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting our support team at Contact us. If we’re unable to resolve your complaint to your satisfaction (or if we haven’t been able to resolve a dispute we have with you after attempting to do so informally), you and we agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general jurisdiction. You and we agree that any dispute must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
45. No professional advice
Just to be clear, Zupo Business Consultants Pvt. Ltd. isn’t a professional services firm of any sort, and isn’t in the business of giving any kind of professional advice. We may provide you with information we think might be useful in running a small business, but this should not be seen as a substitute for professional advice and we aren’t liable for your use of the information in that way.
46. Events outside our control
We do our best to control the controllables. We aren’t liable to you for any failure or delay in performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable control.
47. Notices
Any notice you send to Zupo Business Consultants Pvt. Ltd. must be sent to [email protected]. Any notices we send to you will be sent to the email address you’ve provided us through your subscription.
48. Exclusion
In some places, there may be non-excludable warranties, guarantees or other rights provided by law (non-excludable guarantees). They still apply — these terms do not exclude, restrict or modify them. Except for non-excludable guarantees and other rights you have that we cannot exclude, we’re bound only by the express promises made in these terms. Our liability for breach of a non-excludable guarantee is limited, at our option, to either replacing or paying the cost of replacing the relevant service (unless the non-excludable guarantee says otherwise).
49. Export limitations
You must not use our services in violation of any export or trade embargo laws that apply to you.
50. Blocking your access, disabling your subscription, or refusing to process a payment
As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there’s a risk — like a potential breach of a law or regulation — associated with you, your company, your subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory risk or a risk of loss being suffered by us or our customers or partners. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons list. We may also block users from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.
51. Changes to these terms
We sometimes will decide to change these terms of use. But don’t worry, changes won’t apply retrospectively and, if we make changes, we’ll make every effort to let you know. You can keep track of changes to our terms by referring to the version and the date last updated at the top of the terms. Generally, we endeavour to provide you with 30 days’ notice of material changes before they become effective, unless we need to make immediate changes for reasons we don’t have control over. When we notify you, we’ll do it by email or by posting a visible notice through our services. If a change isn’t material, we may not notify you. If you find a modified term unacceptable, you may terminate your subscription by giving the standard advance notice to Zupo Business Consultants Pvt. Ltd.
52. Enforcement of terms
If there’s any part of these terms that either one of us is unable to enforce, we’ll ignore that part but everything else will remain enforceable.
53. Interpretation
Words like ‘include’ and ‘including’ are not words of limitation and where anything is within our discretion we mean our sole discretion.
54. Zupo Business Consultants Pvt. Ltd. contracting entities, law and venue
Our contracting entities are listed below along with what law and venue apply in any dispute between you and us.
55. Contact us
If you have any questions about these Terms, please contact us at:
By using our accounting software, you acknowledge that you have read, understood, and agree to be bound by these Terms.