Overview
Thank you for choosing Zupo. This Privacy Policy describes how Zupo Business Consultants Pvt. Ltd. collects, uses, and shares your information when you use our accounting software with point of sale (POS), inventory management, project management, and HR management features (collectively, the “Services”).
This notice applies across all websites that we own and operate and all services we provide, including our online and mobile accounting and financial services products, and any other apps or services we may offer (for example, events or training). For the purpose of this notice, we’ll just call them our ‘services’.
When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. Check out our terms of use for more information on how we treat your other data.
We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know — usually by sending you an email. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information we collect
We collect various types of information for the purpose of providing and improving our Services to you.
Account information
When you register for an account, we collect information such as your name, email address, company name, and any other information you provide to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
Usage information
We collect information about how you use the Services, including but not limited to the features you use, the actions you take, and the frequency and duration of your activities.
Device and log information
We collect information about your device, such as your IP address, browser type, operating system, and device identifiers. We also collect log information when you access or use our Services, including the date and time of your visit, pages viewed, and any errors encountered. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (for example, by personalising the content you see).
Location information
With your consent, we may collect location information from your device to provide certain features of the Services, such as location-based services.
Payment information
If you make a purchase or subscription through our Services, we collect payment information, such as your credit card details or other payment methods.
Information you provide
You may choose to provide us with additional information when you use the Services, such as when you communicate with us for customer support or participate in surveys or promotions.
How we use your information
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We may use the information we collect for various purposes, including:
- To provide, maintain, and improve the Services
- To personalize your experience and customize the content and features of the Services
- To communicate with you, including responding to your inquiries and providing customer support
- To process transactions and fulfil your requests for products or services
- To send you updates, newsletters, marketing communications, and other information about our products and services
- To provide you with information you’ve requested from us (like training or education materials) or information we are required to send to you
- To assist you with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise
- To detect, prevent, and address technical issues, security vulnerabilities, and fraudulent activities or malicious activity
- To comply with legal obligations and enforce our terms of service and other agreements
How we share your information
We may share your information with third parties for various purposes, including:
- With service providers, contractors, and other third parties who assist us in providing, maintaining, and improving the Services
- With our business partners, affiliates, and other trusted third parties for marketing, advertising, or other business purposes
- With law enforcement, government authorities, or other third parties when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others
- In connection with a merger, acquisition, bankruptcy, or other corporate transaction involving Zupo Business Consultants Pvt. Ltd.
- Other people where we have your consent
Your choices
You can choose not to provide certain information, but it may affect your ability to use certain features of the Services. You can also opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications.
Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
Your rights
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time — just follow the unsubscribe instructions contained in the marketing communication, or make your request from the privacy at Contact us page.
You also have rights to:
- Know what personal data we hold about you, and to make sure it’s correct and up to date
- Request a copy of your personal data, or ask us to restrict processing your personal data or delete it
- Object to our continued processing of your personal data
You can exercise these rights at any time by making a request from the privacy at Contact us page.
If you’re not happy with how we are processing your personal data, please let us know by getting in touch from the privacy at Contact us page. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
Changes to this privacy policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” at the top of this Privacy Policy will be updated accordingly. Your continued use of the Services after any changes constitute your acceptance of the updated Privacy Policy.
Contact us
If you have any questions about this Privacy Policy, please contact us at:
By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.